In the past, insurance customers were loyal, but today they are very fast moving. Discover the keys to understanding the challenges of customer loyalty in insurance and how remote claims can play a key role in your loyalty strategy....
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Videoconferencing is a means of communication that has been used by companies for many years to connect geographically distant interlocutors. Until a few years ago, the use of videoconferencing required the presence of a hardware and software infrastructure that imposed considerable constraints. With the emergence of WebRTC technology, these constraints disappear and allow the use of videoconferencing to be democratized and no longer limited exclusively...
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Global warming and environmental issues are increasingly in the spotlight. In this article, we propose to explore why you should reduce your company's carbon footprint and what strategies you should put in place to achieve it....
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Video loss adjusting solutions are revolutionizing claims management for insurers by transforming and accelerating the claims process. They reduce processing times and the number of people involved. The COVID-19 epidemic has accelerated the generalization of video loss adjusting, but insurers and adjusting firms must take into account certain considerations to ensure the success of the implementation of this type of solution....
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The insurance industry is changing very quickly to meet ever-changing customer expectations. A recent survey of business leaders showed that the health situation linked to the COVID-19 pandemic in 2020 has accelerated the digitization of services and solutions in Europe by seven years and insurance is one of the sectors that are banking on digital technology to meet the objective of improving customer service....
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Remote visual assistance can help to reduce the impact of various crises such as the one the world is currently facing with the COVID-19 epidemic which continues to spread around the world and already affects more than 200 countries....
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Communication and video collaboration have never been more important to businesses. Today, real-time video has now become routine and is a core technology in business collaboration. This is a fact that we do daily with our customers and this trend is confirmed by many studies. A recent study by Global Market Insights on the growth of the video conferencing market by 2024, estimates that this market...
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