Blog

We will be present from May 17 to 20, 2022 at Global Industrie, the international industry event highlighting the technological tools to better anticipate the transformations of the industry.   The industry has undergone many transformations, particularly in terms of its challenges. Indeed, for years, the sector has focused on the product itself and its manufacture, relegating customer satisfaction to the background. But in the current context,...

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medical regulation e-health

For our last "e-health appointment", we will present you the medical regulation. Established in the 70s, this medical act occurs as soon as a person contacts the emergency service. By calling the emergency service, the person will automatically land into a medical regulation center, whose goal will be to gather all the information about the urgent situation to refer it to the appropriate health personnel....

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Relation client dans l'industrie

The manufacturing sector is facing increasing competition. In these circumstances, focusing only on the products delivered is not a viable strategy for companies in the sector. At the same time, customer satisfaction becomes a new performance driver. For this reason, manufacturers must focus on customer relations. Customer service is an essential component for customer loyalty and company growth. In this article, we propose you to...

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artificial intelligence health

According to various studies, the development of e-health could represent a potential market of up to 22 billion euros per year in France and 495 billion euros worldwide. 2022 will be the year of consolidation for the digital health market. If you are interested in how e-health will transform medical practices, this article explores the trends that will shape this market in 2022....

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trends customer relations 2022

The pandemic has deeply transformed the business of companies and caused major changes in consumer behavior. In 2021, companies had to consolidate the digital transformation, launched in 2020 for most of them, to meet new customer demands. To do so, brands have adopted relevant strategies and implemented innovative solutions to optimize customer relations. The customer relationship in 2022 will be placed under the sign of...

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Service client centre de profit

Essential to the business of most companies, customer service is often perceived as a cost center, and rising customer expectations in recent years have further accentuated this perception. Customers have become more demanding, more informed, and more volatile. According to a Hubspot study that surveyed customer relationship professionals in companies around the world and of all sizes, 93% of them consider customer expectations to be...

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telecare e-health

This month in "e-Health", we focuse on telecare. Integrated in 2019 in the French law on the organization and transformation of the healthcare system, telecare allows remote consultations with pharmacists and medical auxiliaries. It aims to facilitate access to care for all. Find out in this article, everything you need to know about telecare....

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