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five moments of truth customer

Providing an optimal and satisfying customer experience is essential for brands today. To achieve this, they must not only provide quality products and services, but also create an optimized and fluid customer journey. Indeed, a satisfied customer is much more likely to renew his purchase and to talk about it around him. The customer journey is a series of decisions. Each decision taken by a...

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e-health teleexpertise

Cette semaine dans RDV e-santé, nous abordons le sujet de la téléexpertise. Initialement créée pour le suivi des patients en établissement d’hébergement pour personnes âgées dépendantes (Ehpad), la téléexpertise concerne aujourd’hui l’ensemble des patients. La téléexpertise représente un véritable enjeu pour l’amélioration du système de santé et l’accès aux soins pour tous. Définition, fonctionnement, tarifs, avantages et mise en place...

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video call use cases

The video call is a means of communication known by all. But when it is used by businesses, video calling also becomes a tool to improve customer relations. More specifically, video allows brands to enrich their omnichannel strategy and offer an exceptional experience to their customers. The reason why video calling is so interesting is because it can be easily deployed in a multitude of...

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e-health teleconsultation

"e-Health" is a series of articles aimed at explaining in detail the concept of telehealth. The objective is to highlight the different existing procedures by explaining for each of them their purpose, their operation, their progress and their implementation. The first part is dedicated to teleconsultation. This is the most well-known procedure, since 92% of French people know about it. It became popular during the...

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Article RPC centre appel

Satisfaction is the number one issue for customer services and is at the heart of all concerns. To optimize these services and to ensure their efficiency, companies use many indicators. First Contact Resolution measures the quality of the customer service, the efficiency of the call center and the resolution processes of the requests from the first contact....

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ehealth news

The Global Health Outlook 2020 report highlights that between 2019 and 2023 the global e-health market is expected to grow by 160%. E-health covers all areas of health that use information and communication technologies. A real current topic, digital health interests and raises questions from everyone. Recently, several information have been released on the subject: new functional French reference, telemedicine for occupational health, new French...

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WebRTC videoconference

Videoconferencing is a means of communication that has been used by companies for many years to connect geographically distant interlocutors. Until a few years ago, the use of videoconferencing required the presence of a hardware and software infrastructure that imposed considerable constraints. With the emergence of WebRTC technology, these constraints disappear and allow the use of videoconferencing to be democratized and no longer limited exclusively...

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