What is a Chatbot?

A chatbot is an automated program that runs on a computer and can have real-time conversations with human users. They can be used for a variety of purposes, including customer service, advertising, and education. They are often powered by artificial intelligence (AI).

Chatbots have become increasingly popular in recent years, and their use has expanded beyond the internet to other platforms, such as mobile devices and voice assistants.

1. They can help users complete tasks by giving them information and allowing them to complete their task without having to leave the site or spend time searching elsewhere for that information.

2. They provide customer service 24/7. Customers don't need to wait around until business hours when to talk with a human.

3. They can be used to make your website more accessible, especially if you have a website that is difficult to navigate or has poor usability.

Customer service is often one of the most important functions of a business, but it can be difficult to scale. Chatbots can help by providing a way for companies to reach customers in real time, without having to hire more employees or rent more office space.

Companies can use chatbots in customer service for everything from answering questions about products and services, to managing support tickets, to automating some common processes like refunds and returns. The idea is that a chatbot can be trained to handle basic customer inquiries without any human intervention, which frees up your employees' time so they can focus on more complex issues.