Industrial Services

 

 

Challenge

 

Industrial services companies typically operate in dozens or even hundreds of expensive and complex facilities or machines. Their availability is essential to maintain production since a breakdown or shutdown can often have an impact on the entire production or service.

 

When a problem arises, most of the technicians or operators on site need the assistance of experts to find a quick and effective solution. But the travel of experts is expensive and the travel time increases the unavailability of the machine or installation.

Sectors

Utilities

Aeronautics and Aerospace

Transports

Automotive Industry

Construction and civil engineering

Defence

Apizee Solution

 

Apizee Diag allows your technicians to collaborate in real time with remote experts. Thanks to the techicien mobile device (smartphone, tablet, smart glasses, connected helmet, endoscope…) the expert has the ability to ensure an accurate diagnosis and to assist the technician visually.

 

Interactions and all media generated (photos, annotated photos) can be saved for documentation or training purposes.

 

Automated inspection sequencing and reporting features help to optimize inspection and diagnostic processes.

Features

Multidevice

The solution is compatible with different types of devices to meet specific contexts of expertise: smartphone, tablets, smart glasses, connected helmet, endoscopes, drones...

Reporting

Features for sequencing inspections through customizable checklists, automatic generation of inspection reports, statistics module and support request management interface.

HD Video

  • No installation required
  • Multi-participant videoconferencing
  • Ad-hoc or scheduled SMS and email invitations

Collaboration

  • Remote snapshots
  • Video pointer
  • Annotations and drawings

Medias

  • File Sharing
  • Media geolocation
  • Video recording

Deployment

  • SaaS
  • Private cloud
  • On-Premise

Benefits

65
Improve your first-time fix rate
70
Reduce your resolution times
33
Reduce your training times
72
Improve customer satisfaction
50
Reduce unnecesary travel and your carbon footprint

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