Remote Visual Assistance
Challenge
Industrial services companies typically operate in dozens or even hundreds of expensive and complex facilities or machines. Their availability is essential to maintain production since a breakdown or shutdown can often have an impact on the entire production or service.
When a problem arises, most of the technicians or operators on site need the assistance of experts to find a quick and effective solution. But the travel of experts is expensive and the travel time increases the unavailability of the machine or installation.