assistance visuelle Tag

We will be present from May 17 to 20, 2022 at Global Industrie, the international industry event highlighting the technological tools to better anticipate the transformations of the industry.   The industry has undergone many transformations, particularly in terms of its challenges. Indeed, for years, the sector has focused on the product itself and its manufacture, relegating customer satisfaction to the background. But in the current context,...

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Visual assistance for field services - Visio-assistance pour les services industriels

[vc_row][vc_column][vc_column_text]The digital transformation of industrial services has been underway for several years now in many sectors of activity. Many companies have gradually integrated solutions to optimize the operations of their field technicians, including visual assistance. This trend has accelerated with the context of the pandemic linked to COVID 19. You will find here a list of key factors to consider when choosing a video-assistance solution...

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Video-assistance and loyalty

Today, one of the main challenges for brands is to build customer loyalty. Indeed, studies show that increasing the retention of the best customers can lead to an interesting increase in economic results. This strategy is even more obvious when we know that retaining customers costs less than acquiring new ones. One of the best ways to retain customers is to offer customer service that...

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In a customer relations landscape now evolving day by day, customer service has become a key differentiator for consumers. Customer service and quality support has become one of the main drivers of the purchasing decision.   Typical customer support models rely on the phone channel to solve customer problems. But customer support can be optimized through video visual assistance. In fact, visualizing the customer's environment and guiding...

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Real-time video-assistance is one of the most disruptive innovations introduced in the services sector in recent years. Users and technicians on site can meet a variety of difficulties and not have answers for all situations. Video support, whether used via a standard mobile device or other connected devices, provides the ability to obtain remote expert advice and management approval in real time. Here are the first 5...

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[vc_row][vc_column][vc_column_text] Apizee and Key4IT organized a webinar on December 13, 2016 on the topic: "Connected glasses and remote expertise, the winning combination for the maintenance sector".   During this webinar, Apizee presented how the use of connected glasses combined with real-time visual-assistance solutions enables maintenance and inspection professionals to reduce their response times and error rates while empowering their field technicians.   Upload the webinar presentation (french only) [contact-form-7 id="2150" title="Upload_Webinar_lunettes_Diag_2016"][/vc_column_text][/vc_column][/vc_row]...

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