customer relationship Tag

Orpi Apizee click-to-chat

About ORPI Anthinea   Incorporated in 1997, ORPI Anthinea is a group of 3 real estate agencies located in Southern part of France in Agde, Béziers and Marseillan. Affiliated to the national ORPI network, the group sells and rents real estate goods and provides fiscal optimization services.   Business objective: streamline digital customer relationship management   Digital is a strategic lead generation channel for ORPI Anthinea with more than 75% of new potential buyers coming either from the corporate website or from...

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1 - Define objectives upstream   Before searching for a technical partner, define your business objectives: are you looking for new leads ? new paying customers ? trying to transform more visitors into buyers? differentiate ? modernize your brand ? reduce time spent by agents on the phone? All those objectives are obvioulsy valid, they only depend on you. But in any case, no projet may succeed without clearly taking the time to defining objectives...

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Banner 5 reasons to engage your customer

1 - Show your customers you care   Show your customers you value their business by offering them a rich, human and personalized interaction. Create a feeling of closeness that will get your customer base more loyal and help you boost your conversion rates.   2 - Save time on complex problems solving   Leverage all the array of video features (to get more efficient in your support and after-sales duties....

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Crédit Agricole digital bank agency selected Apizee solution to communicate with their customers through web-based videoconference. Solution spans web-based text messaging, audio and video calls and gives a more human touch to digital customer relationship. Customers feel more comfortable, online banking services turn innovative and convenient.   Web sites have become fully-fledged customer relationship management devices. However, many people are still reluctant to give away the personalized...

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With its 150 000 customers, SFR business team is one of the leaders for telecom and cloud solutions on the french and international markets. SFR chose Apizee’s solution IzeeChat to enlarge its range of products for businesses and also propose a web multicanal customers relationship solution. IzeeChat allows you to interact in real time with your users from a website, with different channels such as chat,...

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