The pandemic has deeply transformed the business of companies and caused major changes in consumer behavior. In 2021, companies had to consolidate the digital transformation, launched in 2020 for most of them, to meet new customer demands. To do so, brands have adopted relevant strategies and implemented innovative solutions to optimize customer relations. The customer relationship in 2022 will be placed under the sign of...
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Essential to the business of most companies, customer service is often perceived as a cost center, and rising customer expectations in recent years have further accentuated this perception. Customers have become more demanding, more informed, and more volatile. According to a Hubspot study that surveyed customer relationship professionals in companies around the world and of all sizes, 93% of them consider customer expectations to be...
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Providing an optimal and satisfying customer experience is essential for brands today. To achieve this, they must not only provide quality products and services, but also create an optimized and fluid customer journey. Indeed, a satisfied customer is much more likely to renew his purchase and to talk about it around him. The customer journey is a series of decisions. Each decision taken by a...
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The video call is a means of communication known by all. But when it is used by businesses, video calling also becomes a tool to improve customer relations. More specifically, video allows brands to enrich their omnichannel strategy and offer an exceptional experience to their customers. The reason why video calling is so interesting is because it can be easily deployed in a multitude of...
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Videoconferencing is a means of communication that has been used by companies for many years to connect geographically distant interlocutors. Until a few years ago, the use of videoconferencing required the presence of a hardware and software infrastructure that imposed considerable constraints. With the emergence of WebRTC technology, these constraints disappear and allow the use of videoconferencing to be democratized and no longer limited exclusively...
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The health measures linked to the global pandemic have led to a change in the use of digital technology on both the personal and professional sides. Video calling has been one of the most used tools since the arrival of COVID-19. Video conversations have mainly been adopted by companies for teleworking and by individuals to maintain social ties with their close relatives. Beyond these uses,...
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About ORPI Anthinea Incorporated in 1997, ORPI Anthinea is a group of 3 real estate agencies located in Southern part of France in Agde, Béziers and Marseillan. Affiliated to the national ORPI network, the group sells and rents real estate goods and provides fiscal optimization services. Business objective: streamline digital customer relationship management Digital is a strategic lead generation channel for ORPI Anthinea with more than 75% of new potential buyers coming either from the corporate website or from...
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1 - Define objectives upstream Before searching for a technical partner, define your business objectives: are you looking for new leads ? new paying customers ? trying to transform more visitors into buyers? differentiate ? modernize your brand ? reduce time spent by agents on the phone? All those objectives are obvioulsy valid, they only depend on you. But in any case, no projet may succeed without clearly taking the time to defining objectives...
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1 - Show your customers you care Show your customers you value their business by offering them a rich, human and personalized interaction. Create a feeling of closeness that will get your customer base more loyal and help you boost your conversion rates. 2 - Save time on complex problems solving Leverage all the array of video features (to get more efficient in your support and after-sales duties....
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Crédit Agricole digital bank agency selected Apizee solution to communicate with their customers through web-based videoconference. Solution spans web-based text messaging, audio and video calls and gives a more human touch to digital customer relationship. Customers feel more comfortable, online banking services turn innovative and convenient. Web sites have become fully-fledged customer relationship management devices. However, many people are still reluctant to give away the personalized...
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