In the digital age, digitization has become a priority for companies wishing to meet new expectations of their customers. The digital transformation of the customer support requires implementation of tools that allow the company to better communicate. Increasingly used, visual assistance solution is one of these high added value tools....
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Remote visual assistance can help to reduce the impact of various crises such as the one the world is currently facing with the COVID-19 epidemic which continues to spread around the world and already affects more than 200 countries....
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We are witnessing a transformation of current practices in customer support. Brands are increasingly looking to adapt to customer requirements and integrate new technologies on new contact channels. Among these new channels, the visual assistance is proving to be a very interesting practice. It allows customers to simply show their problem to the technician instead of spending time trying to find the words to describe...
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