Truck roll has a negative impact on the business of maintenance and field services. It can be very costly and affect your productivity and customer satisfaction. The costs and impacts of these trips are often underestimated. We would like to share with you some best practices and solutions to help you optimize or even avoid them....
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Global warming and environmental issues are increasingly in the spotlight. In this article, we propose to explore why you should reduce your company's carbon footprint and what strategies you should put in place to achieve it....
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Quality customer service is based on building a trustful relationship between the customer and the company. With the increasingly customer expectations and support requests, many companies face difficulties to provide quality customer service on a large scale. Visual assistance is an effective way to satisfy and retain customers. In fact, the use of real-time video can provide personalized assistance and process customer support requests more...
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Visual assistance is an emerging technology that is revolutionizing customer service and the traditional approach to customer support. With the COVID-19 pandemic, the use of this type of solution has exploded and companies around the world have discovered the power of visual assistance to reduce operational costs and provide the rapid response service demanded by customers. In order to choose the most suitable visual assistance...
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Unplanned machine downtime and breakdowns in the industrial sector are events that can have significant impacts in terms of costs and organization in a production line. Learn how coupling visual assistance with predictive maintenance solutions can help reduce machine downtime in the industrial sector....
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In a world where digital is becoming more and more important, interactions between a company and its customers are often impersonal. Visual assistance integrated into customer service improves the service provided and the customer relationship while guaranteeing remote human contact. By ensuring better mutual understanding, remote assistance positively influences customer satisfaction, after-sales service management, and branding....
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Apizee's partnership with Marlink extends video assistance services on a global scale, using satellite-based broadband Internet connections. Marlink's range of integrated connectivity provides access to video assistance solutions in the most remote environments for remote maintenance, diagnostics and certification. This partnership will enable Apizee to support maritime and land-based companies worldwide, including mining, oil and gas, and utilities industries....
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The French mobile manufacturer Crosscall and Apizee become partners for the distribution of their solutions. Thanks to this partnership, Apizee’s customers will have access to shock-proof, waterproof and high-performance smartphones; adapted to all trades and professional uses. Crosscall devices are 100% compatible with the Apizee technology and makes possible to carry-out remote video-assistance even outdoors or in difficult conditions....
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[vc_row][vc_column][vc_column_text]The digital transformation of industrial services has been underway for several years now in many sectors of activity. Many companies have gradually integrated solutions to optimize the operations of their field technicians, including visual assistance. This trend has accelerated with the context of the pandemic linked to COVID 19. You will find here a list of key factors to consider when choosing a video-assistance solution...
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Companies in the oil, gas and energy industries today face many challenges, regardless of size, location or product. The collapse of oil prices in 2014 triggered a wave of cost-cutting measures. To ensure its future viability as an industry, oil and gas producers are seeking to reduce their costs and increase the efficiency of their operations. According to an Accenture study conducted in 2018 on the oil...
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