remote assistance Tag

Article CRM visio-assistance

Quality customer service is based on building a trustful relationship between the customer and the company. With the increasingly customer expectations and support requests, many companies face difficulties to provide quality customer service on a large scale. Visual assistance is an effective way to satisfy and retain customers. In fact, the use of real-time video can provide personalized assistance and process customer support requests more...

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Criteria visual assistance solution

Visual assistance is an emerging technology that is revolutionizing customer service and the traditional approach to customer support. With the COVID-19 pandemic, the use of this type of solution has exploded and companies around the world have discovered the power of visual assistance to reduce operational costs and provide the rapid response service demanded by customers. In order to choose the most suitable visual assistance...

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Benefits customer relation

In a world where digital is becoming more and more important, interactions between a company and its customers are often impersonal. Visual assistance integrated into customer service improves the service provided and the customer relationship while guaranteeing remote human contact. By ensuring better mutual understanding, remote assistance positively influences customer satisfaction, after-sales service management, and branding....

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Partnership Marlink Apizee

Apizee's partnership with Marlink extends video assistance services on a global scale, using satellite-based broadband Internet connections. Marlink's range of integrated connectivity provides access to video assistance solutions in the most remote environments for remote maintenance, diagnostics and certification. This partnership will enable Apizee to support maritime and land-based companies worldwide, including mining, oil and gas, and utilities industries....

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Crosscall Apizee Partnership

The French mobile manufacturer Crosscall and Apizee become partners for the distribution of their solutions. Thanks to this partnership, Apizee’s customers will have access to shock-proof, waterproof and high-performance smartphones; adapted to all trades and professional uses. Crosscall devices are 100% compatible with the Apizee technology and makes possible to carry-out remote video-assistance even outdoors or in difficult conditions....

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Visual assistance for field services - Visio-assistance pour les services industriels

[vc_row][vc_column][vc_column_text]The digital transformation of industrial services has been underway for several years now in many sectors of activity. Many companies have gradually integrated solutions to optimize the operations of their field technicians, including visual assistance. This trend has accelerated with the context of the pandemic linked to COVID 19. You will find here a list of key factors to consider when choosing a video-assistance solution...

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Visual-assistance oil and gas offshore - Visio-assistance oil and gas offshore

Companies in the oil, gas and energy industries today face many challenges, regardless of size, location or product. The collapse of oil prices in 2014 triggered a wave of cost-cutting measures. To ensure its future viability as an industry, oil and gas producers are seeking to reduce their costs and increase the efficiency of their operations.   According to an Accenture study conducted in 2018 on the oil...

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Remote maintenance and video assistance for the factory 4.0 and industrial services   The Apizee team will be delighted to welcome you to its booth for the professional days of the 20th edition of Laval Virtual, the biggest exhibition and conference for virtual and augmented reality, from april 4 to 7, 2018 in Laval (France).   Come and discover Apizee Diag our software and hardware solution for video-assistance and tele-expertise...

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European_Utility_Week_2017

Launched in 1999, European Utility Week is the largest international trade show devoted to smart grids. European and international visitors can mingle with grid operators, industrial partners, manufacturers, equipment suppliers as well as stakeholders in telecommunications and information systems. For three days, Amsterdam will be the European Smart Grids innovation showcase through the presentation of pilot projects and new solutions.   The French Smart Grid sector regularly participates...

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