Visual assistance Tag

Criteria visual assistance solution

Visual assistance is an emerging technology that is revolutionizing customer service and the traditional approach to customer support. With the COVID-19 pandemic, the use of this type of solution has exploded and companies around the world have discovered the power of visual assistance to reduce operational costs and provide the rapid response service demanded by customers. In order to choose the most suitable visual assistance...

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Benefits customer relation

In a world where digital is becoming more and more important, interactions between a company and its customers are often impersonal. Visual assistance integrated into customer service improves the service provided and the customer relationship while guaranteeing remote human contact. By ensuring better mutual understanding, remote assistance positively influences customer satisfaction, after-sales service management, and branding....

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Partnership Marlink Apizee

Apizee's partnership with Marlink extends video assistance services on a global scale, using satellite-based broadband Internet connections. Marlink's range of integrated connectivity provides access to video assistance solutions in the most remote environments for remote maintenance, diagnostics and certification. This partnership will enable Apizee to support maritime and land-based companies worldwide, including mining, oil and gas, and utilities industries....

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Crosscall Apizee Partnership

The French mobile manufacturer Crosscall and Apizee become partners for the distribution of their solutions. Thanks to this partnership, Apizee’s customers will have access to shock-proof, waterproof and high-performance smartphones; adapted to all trades and professional uses. Crosscall devices are 100% compatible with the Apizee technology and makes possible to carry-out remote video-assistance even outdoors or in difficult conditions....

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Visual assistance for field services - Visio-assistance pour les services industriels

[vc_row][vc_column][vc_column_text]The digital transformation of industrial services has been underway for several years now in many sectors of activity. Many companies have gradually integrated solutions to optimize the operations of their field technicians, including visual assistance. This trend has accelerated with the context of the pandemic linked to COVID 19. You will find here a list of key factors to consider when choosing a video-assistance solution...

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Video-assistance and loyalty

Today, one of the main challenges for brands is to build customer loyalty. Indeed, studies show that increasing the retention of the best customers can lead to an interesting increase in economic results. This strategy is even more obvious when we know that retaining customers costs less than acquiring new ones. One of the best ways to retain customers is to offer customer service that...

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Rachat Keyyo Apizee

Paris, September 3, 2020 - Keyyo, a 100% subsidiary of Bouygues Telecom Entreprises, specializing in solutions for SMEs and VSEs, announces that it has recently completed the acquisition of the majority stake in Apizee, editor of open solutions for video-assistance.   Apizee is a French company, created in 2013 by Michel L’Hostis and Frédéric Luart, in Lannion, the cradle of telecommunications in France.   Apizee's video assistance solutions, which...

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Banner Laval Virtual 2019

Laval Virtual 2019 gathers the VR/AR Community in a 3-Days inspiring, State-of-the-Art, BtoB-oriented Exhibition and Conference program in Laval, France. Learn how to master VR/AR technologies or how to integrate Immersive Techniques in your value chain. Do not miss this opportunity to discover Apizee's solutions.    Apizee provides flexible real-time video interaction enabling our customers to reduce their footprint and travel costs by accessing expert resources remotely, anytime,...

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[vc_row][vc_column][vc_column_text] SMART INDUSTRIES, the great appointment for the connected, collaborative and efficient industry will be held in the framework of the first Lyon edition of GLOBAL INDUSTRIE, the most important industrial event in France, from 5 to 8 March 2019 at the Euroexpo Lyon Exhibition Center. The event will showcase high-level conferences, dozen of innovative startups and solutions for the Industry of the Future with the...

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[vc_row][vc_column][vc_column_text] Apizee and Key4IT organized a webinar on December 13, 2016 on the topic: "Connected glasses and remote expertise, the winning combination for the maintenance sector".   During this webinar, Apizee presented how the use of connected glasses combined with real-time visual-assistance solutions enables maintenance and inspection professionals to reduce their response times and error rates while empowering their field technicians.   Upload the webinar presentation (french only) [contact-form-7 id="2150" title="Upload_Webinar_lunettes_Diag_2016"][/vc_column_text][/vc_column][/vc_row]...

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