Video assistance Tag

onboarding video assistance

The work market is constantly evolving and these changes require new practices. These evolutions include increased mobility of employees and new work organisations with a strong focus on remote working. This imposes new challenges on companies, particularly regarding the onboarding process. This article explores the benefits of video-assistance in onboarding and training technicians....

Read More
Vivatechnology 2022

Join us on June 17, 2022 Porte de Versailles at VivaTechnology, the largest European event dedicated to technological innovations and start-ups.   Every day, new innovations flourish. They constitute major societal and environmental issues. In 2022 more than ever, innovation will be at the heart of the evolution of the companies of the future.   With 149 nationalities represented and nearly 120 million people reached during its previous edition,...

Read More
Customer effort score visual assistance

Customer loyalty is a major issue for companies. But what really keeps a customer? According to Gartner, it is the level of effort that the consumers have to deploy to interact with a brand that would impact their loyalty level. In this article, we will explain the Customer Effort Score, its importance for customer retention and how to optimize it thanks to visual assistance....

Read More
Relation client dans l'industrie

The manufacturing sector is facing increasing competition. In these circumstances, focusing only on the products delivered is not a viable strategy for companies in the sector. At the same time, customer satisfaction becomes a new performance driver. For this reason, manufacturers must focus on customer relations. Customer service is an essential component for customer loyalty and company growth. In this article, we propose you to...

Read More
trends customer relations 2022

The pandemic has deeply transformed the business of companies and caused major changes in consumer behavior. In 2021, companies had to consolidate the digital transformation, launched in 2020 for most of them, to meet new customer demands. To do so, brands have adopted relevant strategies and implemented innovative solutions to optimize customer relations. The customer relationship in 2022 will be placed under the sign of...

Read More
Service client centre de profit

Essential to the business of most companies, customer service is often perceived as a cost center, and rising customer expectations in recent years have further accentuated this perception. Customers have become more demanding, more informed, and more volatile. According to a Hubspot study that surveyed customer relationship professionals in companies around the world and of all sizes, 93% of them consider customer expectations to be...

Read More
Criteria visual assistance solution

Visual assistance is an emerging technology that is revolutionizing customer service and the traditional approach to customer support. With the COVID-19 pandemic, the use of this type of solution has exploded and companies around the world have discovered the power of visual assistance to reduce operational costs and provide the rapid response service demanded by customers. In order to choose the most suitable visual assistance...

Read More
Ask a demo