In a world where digital is becoming more and more important, interactions between a company and its customers are often impersonal. Visual assistance integrated into customer service improves the service provided and the customer relationship while guaranteeing remote human contact. By ensuring better mutual understanding, remote assistance positively influences customer satisfaction, after-sales service management, and branding....
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In the digital age, digitization has become a priority for companies wishing to meet new expectations of their customers. The digital transformation of the customer support requires implementation of tools that allow the company to better communicate. Increasingly used, visual assistance solution is one of these high added value tools....
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Apizee's partnership with Marlink extends video assistance services on a global scale, using satellite-based broadband Internet connections. Marlink's range of integrated connectivity provides access to video assistance solutions in the most remote environments for remote maintenance, diagnostics and certification. This partnership will enable Apizee to support maritime and land-based companies worldwide, including mining, oil and gas, and utilities industries....
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The French mobile manufacturer Crosscall and Apizee become partners for the distribution of their solutions. Thanks to this partnership, Apizee’s customers will have access to shock-proof, waterproof and high-performance smartphones; adapted to all trades and professional uses. Crosscall devices are 100% compatible with the Apizee technology and makes possible to carry-out remote video-assistance even outdoors or in difficult conditions....
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[vc_row][vc_column][vc_column_text]The digital transformation of industrial services has been underway for several years now in many sectors of activity. Many companies have gradually integrated solutions to optimize the operations of their field technicians, including visual assistance. This trend has accelerated with the context of the pandemic linked to COVID 19. You will find here a list of key factors to consider when choosing a video-assistance solution...
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Today, one of the main challenges for brands is to build customer loyalty. Indeed, studies show that increasing the retention of the best customers can lead to an interesting increase in economic results. This strategy is even more obvious when we know that retaining customers costs less than acquiring new ones. One of the best ways to retain customers is to offer customer service that...
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Remote visual assistance can help to reduce the impact of various crises such as the one the world is currently facing with the COVID-19 epidemic which continues to spread around the world and already affects more than 200 countries....
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We are witnessing a transformation of current practices in customer support. Brands are increasingly looking to adapt to customer requirements and integrate new technologies on new contact channels. Among these new channels, the visual assistance is proving to be a very interesting practice. It allows customers to simply show their problem to the technician instead of spending time trying to find the words to describe...
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Apizee will be from the 1st to the 3rd of October at the Mobility for Business show, a reference show for mobility solutions for businesses. Come to discover our solutions through our demos and conferences. Since its creation in 2011, the Mobility For Business show has become the essential gathering of actors, decision makers and buyers of professional mobility in all its forms. 4,000 visitors come...
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Ascenz Solutions Pte Ltd has signed an agreement with Apizee for the Premium Partnership Program, and both partners will work together to integrate Apizee Diag into Shipulse. Apizee Diag is Apizee’s WebRTC cloud-based solution that enables users to collaborate with onboard crew real time via a visual assistance platform during vessel inspections, assessments, diagnosis or support processes, and Shipulse is Ascenz’s flagship product that provides a...
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