Claire Boscq, CX Activator and founder of JCX Alliance, shares her unique approach to wellbeing-led customer experience. Discover her vision in this new Apizee CX Voices interview.
![[CX Industry Voices] Interview with Claire Boscq]()
[CX Industry Voices] Interview with Claire Boscq
25 Jun 2025
Call Centre Helper’s Xander Freeman spoke to Charles Kergaravat, CMO at Apizee, about the rise of video chat in customer service.
![The rise of Video Chat in customer service]()
The rise of Video Chat in customer service
20 Jun 2025
Simon Macklin from Salesforce, explains how AI and human empathy combine to shape the future of CX. Discover insights in the latest Apizee CX Voices interview.
![[CX Industry Voices] Interview with Simon Macklin]()
[CX Industry Voices] Interview with Simon Macklin
19 Jun 2025
Adrian Swinscoe, CX advisor and workshop facilitator, shares why great experiences are built in the present. Check out the latest Apizee CX Voices interview.
![[CX Industry Voices] Interview with Adrian Swinscoe]()
[CX Industry Voices] Interview with Adrian Swinscoe
11 Jun 2025
Declan Ivory, VP Customer Support at Intercom, shares how tech innovation transforms CX. Discover his bold vision in our CX Industry Voices interview.
![[CX Industry Voices] Interview with Declan Ivory]()
[CX Industry Voices] Interview with Declan Ivory
6 Jun 2025
Giulio Castiglioni, Customer Care Director at Playtomic, shares how simplicity, empathy, and AI are redefining customer experience at scale. A new interview from Apizee's CX Ind...
![[CX Industry Voices] Interview with Giulio Castiglioni]()
[CX Industry Voices] Interview with Giulio Castiglioni
28 May 2025
Katie Stabler, founder of CULTIVATE, shares how empathy and purpose can drive impactful CX. A must-read interview from the Apizee's CX Industry Voices series.
![[CX Industry Voices] Interview with Katie Stabler]()
[CX Industry Voices] Interview with Katie Stabler
22 May 2025
Explore key findings from the Genesys State of Customer Experience report. Learn how AI, omnichannel strategies, and video chat are transforming CX and enhancing customer satisf...
![The State of Customer Experience report by Genesys : Key Insights and Trends]()
The State of Customer Experience report by Genesys : Key Insights and Trends
27 Mar 2025
Despite AI and automation, customers still prefer to speak to a human for support. Discover why human interaction remains essential for great customer service.
![Why Customers Still Want to Speak to a Human in Customer Service]()
Why Customers Still Want to Speak to a Human in Customer Service
17 Mar 2025
Discover the top customer experience influencers in Europe, shaping the future of CX and customer service.
![Top 100 Customer Experience Influencers to follow]()
Top 100 Customer Experience Influencers to follow
10 Mar 2025
![[CX Industry Voices] Interview with Claire Boscq](/scripts/files/685be577407c05.79748508/claire-boscq.png)
![[CX Industry Voices] Interview with Simon Macklin](/scripts/files/6853c1e544e284.60938932/simon-macklin.png)
![[CX Industry Voices] Interview with Adrian Swinscoe](/scripts/files/68494c5a1cb184.84239183/adrian-swinscoe.png)
![[CX Industry Voices] Interview with Declan Ivory](/scripts/files/6842dc3b478912.73769971/declan-ivory.png)
![[CX Industry Voices] Interview with Giulio Castiglioni](/scripts/files/68372f03a56c31.16557117/interview-giulio-castiglioni.png)
![[CX Industry Voices] Interview with Katie Stabler](/scripts/files/682ee3ecccc117.58504315/interview-katie-stabler.png)
