From Maddyness UK, March 2024
In the rapidly evolving landscape of customer experience, the debate over the use of AI chatbots versus human support continues to intrigue and challenge customer experience leaders…
To read full article, visit Maddyness
Claire Boscq, CX Activator and founder of JCX Alliance, shares her unique approach to wellbeing-led customer experience. Discover her vision in this new Apizee CX Voices interview.
![[CX Industry Voices] Interview with Claire Boscq](/scripts/files/685be577407c05.79748508/claire-boscq.png)
[CX Industry Voices] Interview with Claire Boscq
25 Jun 2025
Call Centre Helper’s Xander Freeman spoke to Charles Kergaravat, CMO at Apizee, about the rise of video chat in customer service.
The rise of Video Chat in customer service
20 Jun 2025
Simon Macklin from Salesforce, explains how AI and human empathy combine to shape the future of CX. Discover insights in the latest Apizee CX Voices interview.
![[CX Industry Voices] Interview with Simon Macklin](/scripts/files/6853c1e544e284.60938932/simon-macklin.png)
[CX Industry Voices] Interview with Simon Macklin
19 Jun 2025
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