From Maddyness UK, March 2024
In the rapidly evolving landscape of customer experience, the debate over the use of AI chatbots versus human support continues to intrigue and challenge customer experience leaders…
To read full article, visit Maddyness
Carlos Sanchez, Head of CX at Kia España, explains why the future of CX is digital plus human. Read the latest Apizee CX Voices interview.
![[CX Industry Voices] Interview with Carlos Sanchez](/scripts/files/6ae0cc2835c964.17211359/carlos-sanchez.png)
[CX Industry Voices] Interview with Carlos Sanchez
27 Oct 2026
Banu Cinar, Head of CX Design at Jaguar Land Rover, shares why great CX starts with the pain point, not the technology. Read the latest Apizee CX Voices interview.
![[CX Industry Voices] Interview with Banu Cinar](/scripts/files/6ad86dc2bb9b70.81259781/banu-cinar.png)
[CX Industry Voices] Interview with Banu Cinar
21 Oct 2026
Celebrate CX Day with purpose. Discover what CX Day is, upcoming dates, 10 ways to celebrate, and top influencers shaping customer experience.
What Is CX Day and How to Celebrate
5 Oct 2026
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