Celebrate CX Day with purpose. Discover what CX Day is, upcoming dates, 10 ways to celebrate, and top influencers shaping customer experience.
![What Is CX Day and How to Celebrate]()
What Is CX Day and How to Celebrate
7 Oct 2025
Explore how AI tools like chatbots, co-pilots, and predictive analytics empower human agents to deliver the best customer experience.
![Smarter Support and Faster Resolutions: The Rise of AI in Customer Service]()
Smarter Support and Faster Resolutions: The Rise of AI in Customer Service
29 Sep 2025
See how visual AI transforms CX and customer service with instant visual guidance, faster resolutions, and smarter interactions.
![Can visual AI improve the customer experience? Yes, and here’s how]()
Can visual AI improve the customer experience? Yes, and here’s how
19 Sep 2025
Call Centre Helper’s Xander Freeman spoke to Charles Kergaravat, CMO at Apizee, about the rise of video chat in customer service.
![The rise of Video Chat in customer service]()
The rise of Video Chat in customer service
20 Jun 2025
Explore key findings from the Genesys State of Customer Experience report. Learn how AI, omnichannel strategies, and video chat are transforming CX and enhancing customer satisf...
![The State of Customer Experience report by Genesys : Key Insights and Trends]()
The State of Customer Experience report by Genesys : Key Insights and Trends
27 Mar 2025
Despite AI and automation, customers still prefer to speak to a human for support. Discover why human interaction remains essential for great customer service.
![Why Customers Still Want to Speak to a Human in Customer Service]()
Why Customers Still Want to Speak to a Human in Customer Service
17 Mar 2025
Learn how to effectively handle complex customer problems with expert strategies that drive satisfaction, loyalty, and long-term business success.
![How to Solve Complex Customer Problems and Boost Loyalty]()
How to Solve Complex Customer Problems and Boost Loyalty
21 Feb 2025
Learn the best practices for escalation management, how to handle complex customer issues, and the role of AI in improving support workflows.
![How to Master Escalation Management and Improve Customer Satisfaction]()
How to Master Escalation Management and Improve Customer Satisfaction
7 Feb 2025
![Best Customer Experience Conferences to Attend in 2025]()
Best Customer Experience Conferences to Attend in 2025
17 Dec 2024
Explore the top customer service trends for 2025—a quick look at what’s shaping customer expectations and behaviors in the year ahead.
![Customer service: trends not to miss in 2025]()
Customer service: trends not to miss in 2025
2 Dec 2024
Recent Posts
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- What Is CX Day and How to Celebrate
- Smarter Support and Faster Resolutions: The Rise of AI in Customer...
- Can visual AI improve the customer experience? Yes, and here’s how