Explore the top customer service trends for 2026—a quick look at what’s shaping customer expectations and behaviors in the year ahead.
![Customer service: trends not to miss in 2026]()
Customer service: trends not to miss in 2026
8 Dec 2025
Here is the list of best Call Center Conferences to attend in 2026. Check out the top events, summits and meetups globally that you can plan for this year.
![List of Best Call Center Conferences to Attend in 2026]()
List of Best Call Center Conferences to Attend in 2026
1 Dec 2025
![Best Customer Experience Conferences to Attend in 2026]()
Best Customer Experience Conferences to Attend in 2026
1 Dec 2025
Celebrate CX Day with purpose. Discover what CX Day is, upcoming dates, 10 ways to celebrate, and top influencers shaping customer experience.
![What Is CX Day and How to Celebrate]()
What Is CX Day and How to Celebrate
7 Oct 2025
Call Centre Helper’s Xander Freeman spoke to Charles Kergaravat, CMO at Apizee, about the rise of video chat in customer service.
![The rise of Video Chat in customer service]()
The rise of Video Chat in customer service
20 Jun 2025
Explore key findings from the Genesys State of Customer Experience report. Learn how AI, omnichannel strategies, and video chat are transforming CX and enhancing customer satisf...
![The State of Customer Experience report by Genesys : Key Insights and Trends]()
The State of Customer Experience report by Genesys : Key Insights and Trends
27 Mar 2025
Despite AI and automation, customers still prefer to speak to a human for support. Discover why human interaction remains essential for great customer service.
![Why Customers Still Want to Speak to a Human in Customer Service]()
Why Customers Still Want to Speak to a Human in Customer Service
17 Mar 2025
Learn how to effectively handle complex customer problems with expert strategies that drive satisfaction, loyalty, and long-term business success.
![How to Solve Complex Customer Problems and Boost Loyalty]()
How to Solve Complex Customer Problems and Boost Loyalty
21 Feb 2025
Learn the best practices for escalation management, how to handle complex customer issues, and the role of AI in improving support workflows.
![How to Master Escalation Management and Improve Customer Satisfaction]()
How to Master Escalation Management and Improve Customer Satisfaction
7 Feb 2025
Time to resolution is key to customer satisfaction. Learn how to reduce yours to offer efficient service that keeps buyers happy and more likely to repurchase.
![Time to Resolution: What It Is and How To Reduce It]()
Time to Resolution: What It Is and How To Reduce It
29 Nov 2024
