Call center scripts shouldn’t become crutches for your agents. Here are five best practices to turn yours into guides for natural conversation.
![5 Call Center Script Best Practices for Engaging, Humanized Interactions]()
5 Call Center Script Best Practices for Engaging, Humanized Interactions
11 Apr 2024
Learn about 14 of the most insightful customer experience metrics you can measure. Plus, how to calculate your own benchmarks and improve them.
![14 Must-Know Customer Experience Metrics To Boost Retention and Revenue]()
14 Must-Know Customer Experience Metrics To Boost Retention and Revenue
29 Mar 2024
A video contact center can provide a more seamless customer experience and give you a competitive edge. Here’s why you should implement one.
![Why You Should Implement a Video Contact Center]()
Why You Should Implement a Video Contact Center
20 Mar 2024
CX leaders shouldn't pit chatbots against humans. Combine them for faster resolution and better experience.
![Chatbot vs Human: How To Combine the Best of Both Worlds]()
Chatbot vs Human: How To Combine the Best of Both Worlds
4 Mar 2024
Learn 30 customer service empathy statements based on scientific studies and psychological principles.
![30 Science-Based Empathy Statements for Customer Service and Why They Work]()
30 Science-Based Empathy Statements for Customer Service and Why They Work
15 Feb 2024
Visual engagement offers personalized customer experiences. Learn about the tools and brands using it.
![What Is Visual Engagement and How Can It Boost Customer Satisfaction?]()
What Is Visual Engagement and How Can It Boost Customer Satisfaction?
7 Feb 2024
The First Contact Resolution (FCR) rate is a key indicator of customer service performance. Learn why FCR is so important and how to improve it.
![Maximizing First Contact Resolution to enhance Customer Experience]()
Maximizing First Contact Resolution to enhance Customer Experience
22 Jan 2024
Explore the definition of video chat, its advantages in customer service, and effective practices to offer more personalized experiences.
![What is Video Chat: Benefits & Best Practices]()
What is Video Chat: Benefits & Best Practices
1 Dec 2023
Dive into the future of customer service! Discover how Gartner envisions 2028 with transformative technologies: Generative AI, CUIs, and Digital Customer Service.
![Three Technologies That Will Transform Customer Service and Support By 2028]()
Three Technologies That Will Transform Customer Service and Support By 2028
13 Oct 2023
Discover the changing dynamics of brand-consumer relationships in the Relationship Economy 2023. Explore Twilio's latest report findings, highlighting the shift from brand loyal...
![The Evolution of Brand-Consumer Loyalty: Insights from Relationship Economy 2023 Report]()
The Evolution of Brand-Consumer Loyalty: Insights from Relationship Economy 2023 Report
29 Sep 2023
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