From Maddyness UK, April 2025
The rise of AI-powered customer service agents has transformed the way businesses handle support. Companies like Sierra AI, Poly AI, and Volubile AI are leading the charge...
To read full article, visit Maddyness
Discover why integrating video call into Genesys improves the customer experience, speeds up problem resolution and makes agents' work easier.
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Claire Boscq, CX Activator and founder of JCX Alliance, shares her unique approach to wellbeing-led customer experience. Discover her vision in this new Apizee CX Voices interview.
![[CX Industry Voices] Interview with Claire Boscq](/scripts/files/685be577407c05.79748508/claire-boscq.png)
[CX Industry Voices] Interview with Claire Boscq
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Call Centre Helper’s Xander Freeman spoke to Charles Kergaravat, CMO at Apizee, about the rise of video chat in customer service.
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