Learn how the HEARD method helps customer service teams resolve complex issues with empathy, structure, and clarity—plus examples and video support tips.
![How the HEARD Method Improves Customer Service (With Real Examples)]()
How the HEARD Method Improves Customer Service (With Real Examples)
16 Jan 2026
Awaab's Law gives social housing tenants new rights from October 2025. Here’s what you need to know about the new UK legislation on damp and mould in social housing.
![What is Awaab's Law? New UK Legislation for Social Landlords]()
What is Awaab's Law? New UK Legislation for Social Landlords
16 Jan 2026
Explore key customer experience statistics for 2026, highlighting where customer expectations are rising and where CX investments pay off.
![40+ Customer Experience Statistics You Need to Know for 2026]()
40+ Customer Experience Statistics You Need to Know for 2026
7 Jan 2026
Explore the top customer service trends for 2026—a quick look at what’s shaping customer expectations and behaviors in the year ahead.
![Customer service: trends not to miss in 2026]()
Customer service: trends not to miss in 2026
8 Dec 2025
Here is the list of best Call Center Conferences to attend in 2026. Check out the top events, summits and meetups globally that you can plan for this year.
![List of Best Call Center Conferences to Attend in 2026]()
List of Best Call Center Conferences to Attend in 2026
1 Dec 2025
![Best Customer Experience Conferences to Attend in 2026]()
Best Customer Experience Conferences to Attend in 2026
1 Dec 2025
Video KYC streamlines compliance, reduces fraud, and improves onboarding for financial institutions. Learn four steps to implement it successfully in 2026.
![Video KYC in 2026: How It’s Evolving and 4 Steps to Implement It]()
Video KYC in 2026: How It’s Evolving and 4 Steps to Implement It
17 Oct 2025
Explore the evolution of computer vision, its modern applications, and the future of AI-powered visual intelligence across industries.
![From Early Experiments to Modern AI: The Evolution of Computer Vision]()
From Early Experiments to Modern AI: The Evolution of Computer Vision
13 Oct 2025
Celebrate CX Day with purpose. Discover what CX Day is, upcoming dates, 10 ways to celebrate, and top influencers shaping customer experience.
![What Is CX Day and How to Celebrate]()
What Is CX Day and How to Celebrate
7 Oct 2025
Explore how AI tools like chatbots, co-pilots, and predictive analytics empower human agents to deliver the best customer experience.
![Smarter Support and Faster Resolutions: The Rise of AI in Customer Service]()
Smarter Support and Faster Resolutions: The Rise of AI in Customer Service
29 Sep 2025
