- Video KYC streamlines compliance, reduces fraud, and improves onboarding for financial institutions. Learn four steps to implement it successfully in 2026. - Video KYC in 2026: How It’s Evolving and 4 Steps to Implement It - 17 Oct 2025 
- Explore the evolution of computer vision, its modern applications, and the future of AI-powered visual intelligence across industries. - From Early Experiments to Modern AI: The Evolution of Computer Vision - 13 Oct 2025 
- Celebrate CX Day with purpose. Discover what CX Day is, upcoming dates, 10 ways to celebrate, and top influencers shaping customer experience. - What Is CX Day and How to Celebrate - 7 Oct 2025 
- Explore how AI tools like chatbots, co-pilots, and predictive analytics empower human agents to deliver the best customer experience. - Smarter Support and Faster Resolutions: The Rise of AI in Customer Service - 29 Sep 2025 
- See how visual AI transforms CX and customer service with instant visual guidance, faster resolutions, and smarter interactions. - Can visual AI improve the customer experience? Yes, and here’s how - 19 Sep 2025 
- Discover why integrating video call into Genesys improves the customer experience, speeds up problem resolution and makes agents' work easier. - Why you should do video calls in Genesys - 3 Sep 2025 
- Claire Boscq, CX Activator and founder of JCX Alliance, shares her unique approach to wellbeing-led customer experience. Discover her vision in this new Apizee CX Voices interview. - [CX Industry Voices] Interview with Claire Boscq - 25 Jun 2025 
- Call Centre Helper’s Xander Freeman spoke to Charles Kergaravat, CMO at Apizee, about the rise of video chat in customer service. - The rise of Video Chat in customer service - 20 Jun 2025 
- Simon Macklin from Salesforce, explains how AI and human empathy combine to shape the future of CX. Discover insights in the latest Apizee CX Voices interview. - [CX Industry Voices] Interview with Simon Macklin - 19 Jun 2025 
- Adrian Swinscoe, CX advisor and workshop facilitator, shares why great experiences are built in the present. Check out the latest Apizee CX Voices interview. - [CX Industry Voices] Interview with Adrian Swinscoe - 11 Jun 2025 
Recent Posts
- Video KYC in 2026: How It’s Evolving and 4 Steps to Implement It
- From Early Experiments to Modern AI: The Evolution of Computer Vision
- What Is CX Day and How to Celebrate
- Smarter Support and Faster Resolutions: The Rise of AI in Customer...
- Can visual AI improve the customer experience? Yes, and here’s how
 
 
 
 
 
 
 
![[CX Industry Voices] Interview with Claire Boscq](/scripts/files/685be577407c05.79748508/claire-boscq.png) 
 
![[CX Industry Voices] Interview with Simon Macklin](/scripts/files/6853c1e544e284.60938932/simon-macklin.png) 
![[CX Industry Voices] Interview with Adrian Swinscoe](/scripts/files/68494c5a1cb184.84239183/adrian-swinscoe.png)